Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Active Listening
Listening to others, not interrupting, and asking good questions.
Social Perceptiveness
Understanding people's reactions.
Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Service Orientation
Looking for ways to help people.
Writing
Writing things for co-workers or customers.
Speaking
Talking to others.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Active Learning
Figuring out how to use new ideas or things.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Reading Comprehension
Reading work-related information.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Instructing
Teaching people how to do something.
Persuasion
Talking people into changing their minds or their behavior.
Coordination
Changing what is done based on other people's actions.
Time Management
Managing your time and the time of other people.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
network.
